Privacy Policy

Who is responsible

Naturvelmora Limited, situated at 8 South Mall, Cork, T12 X880, Ireland. For privacy questions or data enquiries, write to [email protected].

Legal framework

Customer details are handled strictly under the data-protection law of your country along with the statutes in force across your country. In any instance where this statement clashes with national statutes, local statutory law takes priority.

What we collect

When you buy from us, we collect only what our hands require to get the parcel to your door: your full name, postal address, email, phone line and the parcel contents. We do not handle or keep card records on our servers. While you browse our shelves online, the web system notes technical logs, such as IP numbers, browser types and viewed pages, using the cookies outlined below.

• Customer contact and shipping details including legal name, physical delivery address, email address, and telephone number.
• Transaction records and order history, including selected delivery method, order identification numbers, and settlement status.
• Technical telemetry, device diagnostics, browser environment, IP address, and platform usage metrics collected during store access.
• Customer support inquiries, service logs, and correspondence records.

Why we use it

• To pack your parcels, manage transit, and take care of customer returns.
• To answer your enquiries over the counter and keep you informed on parcel progress.
• To safeguard our digital storefront and observe how visitors navigate through it.
• To send occasional workshop notices, only when you gave prior permission, and every single note carries an easy unsubscribe link.

Cookies and browser data

Our website places small text markers into your browser storage. Essential files keep your shopping basket running and checkout sessions intact; these cannot be turned off. Analytical cookies inform our team which aisles are visited, counted in aggregate. Marketing markers are placed solely when you grant permission via our banner. You can cancel your consent at any turn using the banner or your browser options; consult the Cookie Policy for the complete breakdown.

Parties who handle your information

Delivery drivers receive your address and drop-off instructions. Payment administrators handle only what is needed to clear your invoice. Server hosts and analytical partners manage data on our instructions under formal contracts. We never barter or sell your private information.

Naturvelmora Limited does not sell, rent, lease, or monetize customer personal data under any international data protection regulations, limiting data utilization strictly to order fulfillment, shipment logistics, and regulatory compliance.

Our data retention timelines

Purchase records remain on our books strictly for the period required by trade accounting rules, then they are cleared. Personal account information is held until you ask to shutter your profile. Site analytics records are retained for 14 months.

Your rights

In accordance with international data privacy standards and applicable cross-border data protection frameworks, customers have the right to request access to their personal data, rectification of inaccurate information, deletion of records, restriction of processing, and portable data extraction by contacting our Data Protection Officer.

Security

Naturvelmora Limited does not collect, process, store, or transmit payment card numbers, CVV codes, or cardholder banking credentials, as the store exclusively supports direct bank transfers and complimentary Cash on Delivery payment directly to the courier.

Questions about this policy

Write to [email protected] or ring +1 (021) 868-5450 throughout Mon-Fri 08:00-16:30, Sat 09:00-13:45. We answer every enquiry within one business day.

Merchant

Naturvelmora Limited

Registered address

8 South Mall, Cork, T12 X880, Ireland

Email

[email protected]

Phone

+1 (021) 868-5450

Working hours

Mon-Fri 08:00-16:30, Sat 09:00-13:45

Registration

EIN: 96-5596558