Returns & Refunds
You may return whatever you took home from Naturvelmora within 30 days of arrival, no questions pressed. This guide sets out our terms, the process, postal costs and how fast your money travels back to your pocket.
Return window
30 days from delivery
Return shipping
Covered by our South Mall desk for flawed or mistaken pieces; covered by your pocket if you simply change your thoughts
Refund time
Between 3 and 10 working days once the package reaches our counter
Refund method
Returned through the original payment route you used
Section · 01
Conditions
To qualify for a refund within the 30-day return window, items must remain unused, unpowered, and in original condition with all factory seals, tamper-evident wrappers, instruction booklets, and accessories intact. Devices with broken hygiene seals or items that have entered the ear canal are strictly non-returnable.
Due to international public health and personal biosecurity standards, ear hygiene tools, irrigation tips, manual curettes, earplugs, and in-ear amplification devices that have been unsealed or inserted into the ear canal are strictly exempt from return and refund.
Section · 02
Arranging your return
- Contact [email protected] with your order reference number and the reason for the return.
- Obtain an authorized Return Merchandise Authorization (RMA) code along with the designated international return center address.
- Package the product securely in its original protective packaging, ensuring all factory seals, inserts, and accessories remain complete and undamaged.
- Receive your refund via direct bank transfer within 3-10 business days after our inspection team verifies the hygiene integrity and condition of the returned item.
Section · 03
Who pays return shipping
If a sound piece is damaged, defective or wrongly sent from our shelves, we foot the bill by booking a van or providing a prepaid voucher label. If you decided against the purchase on second thought, the return postage falls to you; we take off nothing beyond that.
Section · 04
Refund timing and method
Payment is settled within 3 working days once our workbench clears the condition check. Cash-on-delivery purchases are sent by bank transfer into your chosen account; bank-transfer orders return straight to the originating bank details. Most banks clear the funds in 1 to 5 working days.
Section · 05
How specific situations are handled
| Situation | What we do | Cost to you |
|---|
| Damaged in transit | Replacement or full refund | None |
| Wrong item delivered | Right package dispatched, mistaken parcel picked up | None |
| Parcel lost | Replacement dispatch or complete refund once the delivery driver trace completes | None |
| Faulty on arrival | Replacement or full refund | None |
| Changed your mind | Total reimbursement of the product price | Return shipping only |
Section · 06
Exchanges
If you need a different ear tip size, model or design, carry out the standard return and place a fresh order; we refund the returned unit the moment it reaches our hands. If the swap stems from our own error in packing, your replacement parcel posts without any charge.
Section · 07
Cancelling an order
You can stop an order at zero cost before it rolls out of our South Mall door. Send a quick word to [email protected] with your order code. Once the courier leaves our door, the regular return route takes over.
Section · 08
Questions about this policy
Write to [email protected] or ring +1 (021) 868-5450 throughout Mon-Fri 08:00-16:30, Sat 09:00-13:45. We answer every enquiry within one business day.
- Merchant
- Naturvelmora Limited
- Registered address
- 8 South Mall, Cork, T12 X880, Ireland
- Email
- [email protected]
- Phone
- +1 (021) 868-5450
- Working hours
- Mon-Fri 08:00-16:30, Sat 09:00-13:45
- Registration
- EIN: 96-5596558
